Providing Better Communities to Call Home

Essex is proud to manage over 60,000 apartment homes, providing homes for more than 100,000 people. The focus of every Essex associate is to ensure residents enjoy living at our communities by listening to our residents, upgrading our portfolio to make our properties more attractive places to live, and providing the most desirable amenities and services. We help our local teams achieve a sense of belonging in our communities and feel at home. These are the extra steps that create better communities.
We actively monitor resident engagement levels, and resident satisfaction is a focal point for us. We collected over 64,000 resident responses from our 2018 survey and, in 2019, we piloted a new resident engagement survey to increase the resident response rate and simplify the feedback process. In 2020, we successfully rolled out the new engagement survey to the entire portfolio. With an overall 86% satisfaction rate in 2020, including 92% for our maintenance teams, residents were again expressing appreciation for the services we provide.

We provide homes and amenities designed to promote resident gatherings and build connections to each other. In addition, we offer community events including poolside yoga, CPR classes, and cooking classes. With these activities limited during the pandemic and residents spending more time at home, we promoted a sense of community by implementing Home with Essex in 2020, providing online access to resources and activities available to all residents, including online classes, activities, and special events.
We take our residents' health and well-being seriously and take steps to improve indoor air quality and eliminate harsh chemicals, provide smoke-free areas, use low- or no-VOC paints, and install carpets that are Green Label Plus certified. Additionally, we promote a healthier lifestyle for our residents with high-quality amenities; 89% of our communities have a fitness center and 85% have a swimming pool.

As an essential business operating in 2020, the Company’s on-site teams supported our residents by providing administrative, operational, and maintenance assistance during the COVID-19 pandemic. To best protect and support our on-site associates, as well as to safeguard the health and safety of our residents, the Company spent over $4.1 million on new COVID-19-related protocols, PPE, and other expenses, including over $400K to upgrade HVAC filters to improve indoor air quality.
In 2020, the Company established the Essex Cares program to provide direct aid to residents, associates, and communities experiencing financial hardships caused by the COVID-19 pandemic. Essex raised over $400,000 through employee and director contributions, and the Company committed $3 million, to fund grants focused on catastrophic hardships, especially when they impacted employees and long-term residents.

Our volunteer program aims to support and encourage eligible associates to become actively involved in their communities. The Essex Volunteer Policy permits eligible associates to take up to eight (8) paid work hours each calendar year to participate in volunteer work.

In 2020, we provided affordable apartments at 43 communities and over $23 million in rent subsidies covering over 2,516 affordable apartment homes available below market rate for our lower income residents. An additional 2,647 apartment homes across 9 of our communities are locally rent stabilized.
Our innovative Smart Home Program is implementing new technologies in our communities including electronic door locks, remote thermostats, water leak sensors, and smart plugs, enabling residents to create a smart home.

We also seek to own communities that benefit from public transportation, major thoroughfares, and shopping areas to minimize our residents' impact on the environment.

  • Smart Home program launched at 11 communities during 2019.
  • Added virtual and contactless tours, online leasing, and mobile resident service requests during 2020.
  • 97% of our apartments are within half a mile of public transportation.
  • 69 communities with electric vehicle charging stations.