Providing Better Communities to Call Home

Valuing the well-being of the more than 100,000 residents who live in our communities is fundamental to our success. We take every step to provide our residents with a community where they can thrive, including prioritizing health and safety, implementing programs and amenities that support their well-being, partnering with local charities, and providing assistance to our good standing tenants. We want our residents to be proud to call Essex home.
REQUESTING AND ACTING ON FEEDBACK
LISTENING TO OUR RESIDENTS AND FOSTERING COMMUNITY
We believe in going above and beyond to ensure that each resident feels satisfied and fulfilled at home. As a result, we actively monitor resident engagement levels, and in 2019, we piloted a new resident engagement survey to increase our resident response rate and simplify the feedback process. In 2020, we successfully rolled out the new engagement survey to the entire portfolio with 2021 marking the first full year of collecting data through the tool. In 2021, our top-performing areas were Work Order satisfaction at 90%, followed closely by Prospect and Move-In satisfaction at 86% and 80%, respectively.

We provide homes and amenities designed to promote resident gatherings and build connections to each other. In addition, we offer community events including poolside yoga, CPR classes, and cooking classes.
HEALTH & WELL-BEING
HEALTH & WELL-BEING
We take our residents' health and well-being seriously and take steps to improve indoor air quality and eliminate harsh chemicals, provide smoke-free areas, use low- or no-VOC paints, and install carpets that are Green Label Plus certified. Additionally, we encourage and support our residents in their pursuit of a wellness-focused lifestyle with high-quality wellness amenities; 87% of our communities have a fitness center and 84% have a swimming pool.

Additionally, the Company’s on-site teams supported our residents by providing administrative, operational, and maintenance assistance throughout the COVID-19 pandemic. To best protect and support our on-site associates, as well as to safeguard the health and safety of our residents, the Company spent over $4.1 million on new COVID-19-related protocols, PPE, and other expenses, including over $400K to upgrade HVAC filters to improve indoor air quality.
COMMITMENT TO THE COMMUNITY
COMMITMENT TO THE COMMUNITY
In 2020, the Company established the Essex Cares program to provide direct aid to residents, associates, and communities experiencing financial hardships caused by the COVID-19 pandemic. Essex raised over $400,000 through employee and director contributions, and the Company committed $3 million, to fund grants focused on catastrophic hardships, especially when they impacted employees and long-term residents. As a result of federal assistance programs for our residents, the Essex Cares program has pivoted its focus to employee well-being, local community support, and affordable housing initiatives.

Our volunteer program aims to support and encourage eligible associates to become actively involved in their communities. The Essex Volunteer Policy permits eligible associates to take up to eight (8) paid work hours each calendar year to participate in volunteer work.

In 2021, we provided affordable apartments at 43 communities and over $25 million in rent subsidies covering over 2,500 affordable apartment homes available below market rate for our lower income residents. An additional 2,929 apartment homes across 10 of our communities are locally rent stabilized.
SUSTAINABLE AND SMART LIVING
SUSTAINABLE AND SMART LIVING
Our innovative Smart Home Program is implementing new technologies in our communities including electronic door locks, remote thermostats, water leak sensors, and smart plugs, enabling residents to create a smart home.

We also seek to own communities that benefit from public transportation, major thoroughfares, and shopping areas to minimize our residents' impact on the environment.

  • Smart Home program launched at 11 communities during 2019.
  • Added virtual and contactless tours, online leasing, and mobile resident service requests during 2020.
  • Smart Home program roll out to over 20,000 apartment homes in 2021.
  • 97% of our apartments are within half a mile of public transportation.
  • 65 communities with electric vehicle charging stations.